MARK HICKEN Designer and Developer mark.hicken@gmail.com www.linkedin.com/in/hickenm www.markhicken.com -------- ABOUT ME I am an experienced designer/developer with proficiency in application design and development, user experience design, sound and music production, and other forms of design and development. I focus on service to my employer and coworkers. -------- SKILLS & STUDIES HTML5, CSS, JavaScript, AJAX, REST, SOAP, JSON, jQuery, Bootstrap, AngularJS, Underscore/Lo-Dash, React, Redux, NodeJS, Gulp, Grunt, ASP.NET, C#, VB, WSH, PHP, WinForms, ActionScript, SQL Server, MySQL, MongoDB, Adobe Products (Photoshop, Illustrator, InDesign, Flash, Captivate, etc.), WordPress, Google Analytics, SCORM, Tin Can API (Experience API/xAPI), Microsoft Office, Word, Excel, SharePoint, InfoPath, Music/Audio Recording, Animation, Video, Audio, Protools, Audition and Reaper. -------- EXPERIENCE Dec 2015 to Present - Adobe, UT Sr. Software Engineer Design and develop global-scale web applications (Marketing Cloud) in a team environment. May 2011 to Present - USAA, Remote Sr. Instructional Designer / Developer Project manage, design and develop dashboard/reporting, student progress, and content management applications. Design and develop online and classroom based instruction. Serve as technology consultant for instructional design teams, reporting teams and vendors. Mar 2007 to May 2011 - Banner Health, Phoenix, AZ IT Software Engineer Serve as lead developer for public website and intranet, design and implement video publishing and delivery process and support web tools, analyze data and build complex reports, design senior management presentation materials, UI and usability design and analysis, create training materials, create web and desktop driven process improvement tools. Oct 2006 to Mar 2007 - Tek Systems / USAA, San Antonio, TX Learning Design Consultant at USAA Online training course development and publishing process improvement, home equity loans course/curriculum development, conversion of print learning materials to online format using HTML, JavaScript, Flash, Captivate and Sound Forge, technical liaison between instructional designers and developers. Aug 2002 to Nov 2007 - Banner Health, Phoenix, AZ Programmer Analyst / Interactive Development Designer Web and application UI design, plan and implement web applications including the company intranet and internet web sites, develop online interactive tours, design and implement SCORM compliant eLearning courses, act as the technical liaison for the LMS, live sound and tech support for corporate leadership conferences. Apr 2001 to Jul 2002 - Digital Printing Inc. (DPI), Denver, CO Web Master / Web Designer / Graphic Artist Build and maintain RIP server and Linux based web/ftp server, design logos, brochures and large format prints, prepress process for Canon 4-color laser printer, Durst Lambda RGB photographic printer, HP DesignJet 5000 4-color plotter, Encad 700 4-color printers, etc. Small and large format lamination, cutting and mounting. Aug 2000 to Oct 2000 - Access Computer, Iona, ID Web Designer / Programmer HTML and JavaScript, post web pages, and create logo and other artwork. May 1998 to May 2000 - Missionary, Raleigh, NC Missionary Lead church meetings, manage and train teams of missionaries, proselyte door to door, teach a curriculum of 6 life improving lessons to diverse families and individuals, coach people through smoking cessation programs, give community service at many different facilities in many cities, including soup kitchens and Boys and Girls Clubs. Aug 1997 to Jun 1998 - inQuo, Salt Lake City, UT Web Designer / Tech Support Create and publish web pages and graphics, account management, technical support, network trouble-shooting and internet service configuration. -------- EDUCATION 2006 - Phoenix College - Phoenix, AZ Associate of General Studies 2003 - Macromedia MAX - Salt Lake City Certified Macromedia Flash MX Designer 1997 - American School - IL High School Diploma -------- REFERENCES Available upon request